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Return and Refund Policy
Thank you for shopping with Kevicitech. We value your satisfaction and are committed to providing quality products and excellent service. Below is our Return and Refund Policy, which outlines the terms and conditions for returns and exchanges.
Return Policy
Return Period
Customers have up to 14 days from the date of purchase to return an item.
Eligibility for Returns
The item must be in its original condition, unused, and in the same packaging as when it was received.
All accessories, manuals, and warranty cards (if applicable) must be included.
Proof of purchase (receipt or order confirmation) is required.
Non-Returnable Items
Items marked as “final sale” or “non-returnable.”
Products that show signs of wear, damage, or alterations.
Inspection Process
Once the returned item is received, it will be inspected to ensure it meets the eligibility criteria.
If the item is not in its original condition, the return will be rejected, and the item will be sent back to the customer.
Refund Policy
No Monetary Refunds
Kevicitech does not offer cash or credit card refunds.
Exchanges
Customers may exchange the returned item for a similar product of equal value.
If the desired replacement product is unavailable, store credit will be issued for future purchases.
Store Credit
Store credit must be used within six months from the date of issue.
How to Initiate a Return
Contact Us
Email: info@kevicitech.co.ke
Phone: 0726819181
Visit Our Store
Location: Seken Exhibition, along Munyu Road, Shop 2
Return Process
Bring the item to our store along with proof of purchase.
Our staff will guide you through the return and exchange process.
Important Notes
Kevicitech reserves the right to deny a return if the item does not meet the conditions outlined above.
This policy is subject to change without prior notice.
If you have any questions or need further assistance, please do not hesitate to contact us.
Kevicitech Team